Content
- Fees on Tentary
- Payment Service Providers & Payment Processing Fees
- What Does This Mean in Practice?
- Debt Collection Service Fees
- Fees for Refunds
- Frequently Asked Questions
Fees on Tentary
Free Usage
Creating an account on Tentary is completely free. This allows you to explore our platform at your own pace and fully set up your shop without any cost.
Monthly Fee
A monthly fee of €7.99 is charged only when you activate your shop and start publishing your products. From this point on, you can use all our features without any additional costs.
Transaction Fees
When you sell a product or service using Tentary, we charge a transaction fee ranging from 0.9% to 2.9% of the sale price. This fee is automatically deducted at the time of sale before your earnings are paid out.
The exact percentage depends on your total revenue on Tentary and is structured as follows:
After each successful transaction, we check whether you qualify for a lower transaction fee tier. If so, your fees are automatically adjusted, and you will receive a notification via email.
You can check your current fee tier in your account settings.
Payment Service Providers & Payment Processing Fees
What Are Payment Service Providers?
To enable your customers to pay using various payment methods, we partner with PayPal, Stripe, and Mollie.
At least one of these payment providers must be linked to your Tentary account before you can publish a product and accept payments. These providers handle the transaction process and ensure your earnings are credited to your connected PayPal, Stripe, or Mollie account.
Who Receives the Payment Processing Fee?
PayPal, Stripe, and Mollie charge a payment processing fee for handling transactions.
Important: When setting up your Tentary account, you will be guided through configuring your payment methods. If you already have a PayPal account, you can link it to Tentary. For Stripe and Mollie, a new account must be created during the linking process unless you have previously linked Stripe to another Tentary account or wish to restore a connection that already has been made with your Tentary Account.
Overview of Payment Processing Fees
The fees depend on the payment provider and the selected payment method.
Processing fees start at 1.5% + €0.25. Here are some examples:
Stripe
- Credit Card Payment: 1.5% + €0.25
- Non-EU Credit Card: 3.25% + €0.25
Stripe's Scale of Charge & Stripe Configuration
PayPal
- PayPal Payments: 2.99% + €0.39
PayPal's Scale of Charge & PayPal Configuration
Mollie
- Visa & Mastercard: 1.8% + €0.25
- Non-EU Visa & Mastercard: 3.25% + €0.25
Note: More details about payment processing fees can be found in the linked scale of charge on the respective providers’ websites. These providers may adjust their fees independently of Tentary.
What Does This Mean in Practice?
Registering your Tentary account and setting up your shop is free.
A monthly fee of €7.99 applies once you activate your shop and make it publicly accessible.
When a customer purchases a product or service, Tentary charges a transaction fee based on the product price and your fee tier.
Additionally, the payment provider deducts a processing fee depending on the chosen payment method.
Example Calculation
The monthly fee of €7.99 is independent of a sale.
If you sell a product, your income is calculated as follows:
Sale price of your product: €10.00 (gross)
Tentary transaction fee: €0.29 (net, based on a 2.9% fee tier)
Payment processing fee: €0.40 (via Stripe, credit card payment at 1.5% + €0.25)
Your earnings: €9.31
Debt Collection Service Fees
Using Tentary’s debt collection service incurs no additional costs for you. However, during the process, third-party costs (e.g., court fees) may arise. These steps are only initiated after consultation with you. For more details on our debt collection service, click here.
Fees for Refunds
If you cancel a sale, the Tentary transaction fee cannot be refunded. The Stripe payment processing fee will also not be refunded. With PayPal, you will be refunded the variable fees for the original payment processing, but not the fixed fee of currently €0.39. Mollie charges a fee of €0.25 for a refund.
We do not charge any fees for chargebacks. However, a fee will be charged by the payment service provider. You can find the details here.
Frequently Asked Questions
How is total revenue calculated for fee tier classification?
Total revenue includes all sales since your account was created, minus any refunds. Revenue is not reset yearly but tracked on a lifetime basis.
Can my fee tier be downgraded?
No, since we calculate based on total lifetime revenue, your fees can only decrease over time.
Why haven’t my fees adjusted even though I reached a new tier?
We updated our fee structure in October 2022. If you had an account before this update, the new structure applies only after you receive an additional payment.
How is the transaction fee calculated when a discount code is used?
The transaction fee is always based on the final sale price after discounts.
Are transaction fees charged on free products?
No, transaction fees do not apply to free products.
Do I need a monthly plan to participate in an affiliate program?
No, you do not need a monthly plan to participate in another Tentary user’s affiliate program. You can sign up for a free Tentary account, browse the affiliate marketplace for available programs, and generate partner links.
You only need a monthly plan if you want to create your own shop.