You want to cancel your purchase or request a refund? Here’s what you need to know and how to proceed.
Cancellation and refund policies
In many countries, there are legal regulations regarding returns or cancellation rights, which can vary depending on the product category.
Different rules often apply to digital content or downloads compared to physical goods, as digital products are usually made available immediately.
Whether a return or cancellation is possible, and to what extent, can usually be found in the terms and conditions (T&Cs) of the respective shop.
Contacting the seller
To request a cancellation or refund, you’ll need to contact the seller directly.
You’ll find their contact details in your order confirmation as well as in the respective shop.
