When people buy your products, it is always mandatory to provide an e-mail address. To this e-mail address, we send an automatically generated purchase confirmation including an invoice (if such was requested). However, it can happen that a typing error has crept in when entering the e-mail address. If customers contact you in this case, you have the possibility to correct the error directly in your Tentary account.
Proceed as follows:
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Navigate to the Sales menu item.
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Find the order for which you want to correct the email address and click to view the details.
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In the Customer section, click on the red pencil icon next to the email address.
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Enter a new respectively a corrected email address and confirm the change by clicking on Change e-mail.
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Optional: Click on the Send Now button to send the purchase confirmation to the correct email address.
After you applied the change from above, you will see the e-mail address change in the activity history.
