In order for your buyers to watch (stream) videos online, the video files usually need to be converted into different formats first. With Tentary, this is done automatically and at no additional cost.
Content
Upload Videos
Depending on the intended use, you can upload your videos either via the + Videos button or via the file upload, using the Files button.
The difference is as follows:
- If you upload your video via + Videos, your customers can watch it directly on the product page in the video player, i.e. stream it.
- If you want your customers to be able to download the video, you will need to upload it using the Files button.
Note: All videos uploaded via + Videos are automatically converted into multiple formats so that they can be streamed by buyers.
Once you have selected a video and clicked Open, the upload will start. You will first see a loading bar that shows you the progress. When the upload is complete, you will receive a notification that your video is now being processed and will be available in a few minutes.
From this point on, you can already save your product and your video will be saved.
The conversion process will then take a few minutes for larger videos. At this point, your video will not yet be visible or available under Preview: Product page. After a few minutes, reload the product page to check whether the video is now ready.
Once it is available, you can select a cover image for the video player by clicking on the pencil icon in the top right corner and then on Add thumbnail. This will be displayed to your customers in the video player on the product page before the video is played.
Video formats
We support all popular video formats, but we especially recommend the following formats due to their good quality: MP4, MKV, WEBM. Videos are streamed in four resolutions:
- SD: 480p
- HD: 1080p
- QHD: 1440p
- 4K: 2160p
Resolutions higher than 2160p are automatically compressed.
Video size
You can upload as many videos as you like. However, please note that individual videos must not exceed 5 GB in size.
Video protection
Your videos are safe with us. Our streaming technology automatically protects your videos from being downloaded. It also prevents unauthorized sharing and embedding of your videos on other sites.
