Content
- Change in Fee Structure
- What’s New?
- How is Billing Handled?
- Can I Pause the Monthly Fee?
- What Happens If I Don’t Want to Pay the Monthly Fee?
- Why Is Tentary Introducing a Fixed Fee?
- What does this change mean for affiliate users?
- What Changes Are Coming to the Tentary Affiliate Program?
Change in Fee Structure
Starting February 3, 2025, Tentary will introduce a new fee structure. We are reducing our transaction fees to 0.9%–2.9% (previously 1%–5%) on the sales price and introducing a fixed monthly fee of €7.99 (net).
All past and future features can still be used at no additional cost!
This change will take effect for new customers on February 3, 2025, and for existing customers by March 1, 2025, at the latest.
With the new pricing structure, we want to ensure that we can continue to offer and expand our extensive range of features and tools without additional charges for everyone while maintaining our personalized and individual customer support in the long run.
Therefore, we have decided on a small, fair monthly fee while simultaneously reducing transaction fees.
With this step, we aim to provide you with the best digital selling opportunities in the long term.
What’s New?
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Transaction Fees: Reduced from 1%–5% to 0.9%–2.9%.
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2.9% from registration, 1.9% from €100,000 revenue, 0.9% from €1,000,000 revenue
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- Monthly Fee: Introduction of a fixed monthly fee of €7.99 (net) for every active Tentary account.
- Refunds: Tentary’s transaction fees will no longer be refunded in the event of chargebacks or disputes.
- Debt Collection: Removal of additional fees (previously 4.5%).
You can activate, pause, or cancel the new fee structure anytime in your account settings under Tentary Fees.
How is Billing Handled?
The fixed monthly fee is billed based on the day of your registration. For example, if you sign up on February 14, the next payment will be due on March 14. The fee is always collected at the beginning of the billing cycle. A valid payment method (credit card or SEPA direct debit) must be stored in your Tentary account’s fee settings.
Important: You can pause or cancel the fee at any time. Your Tentary account’s features will remain available until the end of the current billing period. After that, your shop will be deactivated. More details can be found in the section Can I Pause the Monthly Fee?
With the introduction of the fixed fee, transaction fees will also be charged once at the end of the billing cycle and settled together with the fee for the following month to simplify bookkeeping for our customers.
Do I keep my current fee tier as an existing customer?
Yes, you will benefit directly from the reduced transaction fees and will automatically move to the corresponding tier based on the new scaling. This tier will always be lower than your previous fee.
Can I Pause the Monthly Fee?
You can cancel the monthly fee at any time in your fee settings and restart it later. While your account is inactive, customers will not be able to access your shop or products. Purchased products will remain available to buyers for up to 30 days after deactivation. Products sold before the transition on March 1, 2025, will remain accessible until December 31, 2025. Integrated features such as email marketing, installment payments, or debt collection will also no longer be available. However, your products, data, and settings will be saved and can be restored upon reactivation.
What Happens If I Don’t Want to Pay the Monthly Fee?
Existing customers have until March 1, 2025, to add a payment method for the monthly fee in their Tentary account. If no payment method is provided, the shop will become inactive and inaccessible to customers. Access to Tentary’s integrated features will also be discontinued, and buyers will lose access to their products after 30 days. Products sold before the transition on March 1, 2025, will remain accessible until December 31, 2025.
Why Is Tentary Introducing a Fixed Fee?
We want to continue supporting you with comprehensive tools for selling your digital products. The new fixed fee enables us to maintain and expand our features long-term without additional surcharges, including:
- Integrated email marketing to drive more sales and keep you connected with your customers.
- The ability to offer free products to attract potential customers.
- Unlimited products and upload capacity to design your shop as you envision it.
- Hosting of online courses and 4K video content to deliver your content in the highest quality.
- Personalized customer support with quick response times for individual issues or questions.
- Simplified bookkeeping to keep track of everything effortlessly.
- Fully integrated dunning and debt collection services to assist you in managing outstanding payments.
- Greater choice and flexibility with payment providers to offer your customers their preferred payment method.
What does this change mean for affiliate users?
You do not need a monthly plan to participate in another Tentary user’s affiliate program. You can sign up for a free Tentary account, browse the affiliate marketplace for available programs, and generate partner links.
You only need a monthly plan if you want to create your own shop.
What Changes Are Coming to the Tentary Affiliate Program?
Our affiliate program, which allows you to refer new customers to Tentary, and the associated referral links will be discontinued on March 31, 2025. Payouts from the existing program will be processed as usual at the end of the quarter.
We are currently working on a new program that will take into account the new fee structure and offer a more attractive commission. If you are interested in our new Tentary Affiliate Program, please get in touch with us in April.
For any questions, our support team is available at support@tentary.com.